CODE OF ETHICS

Relationships between ISAW Global and their Clients

ISAW Global are partners with their clients in a consultative process aimed at selecting outstanding executives. The success of these partnerships depends on excellence in client service. The following guidelines describe the processes and professional practices that contribute to outstanding client service.

Accepting Client Assignments

Outstanding client service begins with a clear under­standing of the client organization, its business needs and the position to be filled. An ISAW Global consultant should: 

  • Accept only those assignments that our firm is qualified to undertake on the basis of our knowledge of the client's needs and the ability to perform the specific assignment. Accept only those assignments that will not adversely affect the consultant’s objectivity, loyalty and integrity. 
  • Disclose to prospective clients information known to the consultant about relationships, circumstances or interests that might create actual or potential conflicts of interest, and accept potential assignments only if all affected parties have expressly agreed to waive any conflict. 
  • Disclose to prospective clients limitations arising through service to other clients that may affect the member's ability to perform the assignment. 
  • Base acceptances on an understanding that, among other things, defines the scope and character of the services to be provided; the identity of the client organization; the period, if any, during which the member will not recruit from the defined client organization; and the fees and expenses to be charged for the services rendered. 
  • Discuss with the client when advertising is required or is a recommended strategy for the particular recruitment assignment. 

Performing Client Assignments

ISAW Global should serve their clients with integrity and objectivity, making every effort to conduct recruitment activities on the basis of impartial consideration of relevant facts. Specifically, an ISAW Global consultant should: 

  • Advise the client promptly, and offer alternative courses of action if it becomes apparent that no qualified candidates can be presented, or that the length of the assignment will differ considerably from that originally specified.
  •  Present information about the client, the position and the candidate honestly and factually, and include reservations that are pertinent and important to an assignment. 
  • Withdraw from the assignment if a consultant determines that a client has characterized its organization falsely or misled candidates, provided the situation is not rectified. 
  • Thoroughly evaluate potential candidates wherever possible, including: 
    • In-depth interviews in person or by video conferencing,
    • Verification of credentials, and 
    • Careful assessment of the candidate's strengths and weaknesses, before presenting candidates for client interviews.
    • Complete thorough reference checks and transmit these references to the client.
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Preserving the confidentiality of Client Information 

ISAW Global members should use their best efforts to protect of confidential information concerning their clients. Specifically, a member should:
  • Use such confidential information received from clients only for purposes of conducting the assignment.
  • Disclose such confidential client information only to those individuals within the firm, or to potential candidates who have a need to know the information. 
  • Not use such confidential information for personal gain, nor provide inside information to third parties for their personal gain. 

Avoiding Conflicts of Interest 

ISAW Global members should protect their integrity, objec­tivity and loyalty by avoiding conflicts of interest with their clients. For example, a consultant should: 
  • Refuse or withdraw from an assignment upon learning of conditions that impair the consultant's ability to perform services properly, including conflicts of interest that may arise during the assignment (unless all affected parties expressly agree to waive the conflict). 
  • Inform clients of business or personal relationships with candidates that might affect or appear to affect the consultant's objectivity in conducting the assignment. 
  • Not accept payment for assisting an individual in securing employment. 

Relationships between ISAW Global and their Candidates

Although our primary relationship is with the client, we seek also to establish professional relationships with candidates. These relationships should be characterized by honesty, objectivity, accuracy and respect for confidentiality. In building such relationships, ISAW Global member should: 
  • Provide candidates with relevant and accurate information about the client organization and the position. 
  • Present to clients accurate and relevant information about candidates, and otherwise maintain the confidentiality of information provided by prospective and actual candidates. 
  • Encourage candidates to provide accurate information about their qualifications. Upon learning that a candidate has misled the client or member regarding his or her qualifications, the member should reject the candidate, unless the client, candidate and member agree that the candidacy should continue, following disclosure of the facts. 
  • Advise prospects and candidates of the status and disposition of their candidacies in a timely fashion. 
  • Consider whether an individual's permission is needed before sharing his or her background information with a client, and secure permission as necessary.
  • Advise candidates of any limitations on our ability to advance them as candidates in future searches.